Dear About Sleep customers,

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We have all found ourselves in a very uncertain time following the Coronavirus outbreak. We hope that our clients and their families remain safe and healthy.

We would like to assure you that we have put numerous measures in place to ensure that our clinics can stay open for as long as possible. We care about the well-being of our clients and staff and already have strong hygiene and disinfection protocols in place.

• We continue to maintain high standards of cleanliness and disinfection of equipment in line with the current recommendations

• We have hand sanitiser provided as you walk in the door to use when you come to visit

• Staff will use hand sanitiser before and after seeing every patient

• We have separated our three clinics into separate teams to ensure continuity of service

• If your machine is capable, we can remotely download the data to check if your therapy is working correctly and save you a trip to the clinic.

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We also ask that you consider the health and safety of our staff if you do require an appointment with us. Without our staff there will be no-one left to see our patients and we will be forced to close. With this in mind, please consider the following:

• Please pick up the phone if you need anything before coming into the clinic. We may be able to save you a visit.

• It is essential that you inform us if you have been overseas or interstate in the past 14 days or have contact with a confirmed COVID-19 positive person

• Please let us know if you are experiencing any symptoms of COVID-19 such as fever, cough or shortness of breath

• We are working hard to create an online store so we can provide you with our usual parts and service from a distance. Call us in the meantime and we will post it out.

 

We appreciate your understanding during this challenging time. We will endeavor to keep you updated if or when further changes are required. Please do not hesitate to pick up the phone and call us so that we can discuss how we can help you in the best and safest way possible.

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Yours sincerely,

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Helen Gilbert and the staff at About Sleep